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I can't redeem my promotional space

I can't redeem my promotional space

sumitks
Explorer | Level 3

i had created my dropbox account via my new hp laptops pre intsalled dropbox promotion app but still i did not got the 100 gb space of dropbox its still only 2 gb i had created new account 

23 Replies 23

Mark
Super User II

Hi @sumitks 

Have you completed the www.dropbox.com/gs page as required?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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sumitks
Explorer | Level 3

yes

Nancy
Dropbox Staff

Hey @sumitks!

 

Just to rule out any other possibility, can you clarify whether you have a second Dropbox account? 

 

If you go here, do you see the same email address as the one showing on your desktop app?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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sumitks
Explorer | Level 3

No i dont have any other dropbox account

Walter
Dropbox Staff

Hey @sumitks, sorry to hear you're having issues with this.

 

Would it be OK if we reached out via email to have a further look into this matter?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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sumitks
Explorer | Level 3

yes please reach me on [removed per the Community's Guidelines]

Walter
Dropbox Staff

Sure thing @sumitks - you've got :envelope: 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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sumitks
Explorer | Level 3

yes replied to mail thnx

abhishekhalwai
Explorer | Level 4

25 GB HP promotional offer not working, yes the app was installed already on PC and yes I created a new account. Yet I only see 2 GB on it. I thought completing the get started page would solve it but it didn't just gave me 200 MB. HELP

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