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I deleted some files and dropbox still full

I deleted some files and dropbox still full

cacobina
Helpful | Level 5
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Hello there!

I deleted a lot of files and the dropbox still full of capacity. I tried to find for some backup and there is no more backups available. The folder on my computer has 600Mbytes and the HTML version has 2,4Gbytes.
Is there anyone can help me?

Thank you.

1 Accepted Solution

Accepted Solutions

Emmet
Community Manager
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We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.  

 

You can find out deleted information on disabling and deleting backups below:

 

If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted. 

When you go to the Backups page and see no content, be sure to check the deleted section, too.

You can download the files from this location if you need to store them locally on your device. 

To clear out the data from the deleted backup, follow these steps:

  1. Navigate to dropbox.com/backup/all
  2. Click on Show deleted backups
  3. Select their backup and click on permanently delete

Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.

If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.

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15 Replies 15

Jay
Dropbox Staff
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Hi @cacobina, thanks for bringing this to our attention.

 

It does sound like there is still a computer backup of some sort on the site.

 

Does this link bring up any potential backups?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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SNWDPS2
New member | Level 2
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Also happening to me. Dropbox says it's full but I've been removing files from both website and local PC versions. As of now it's only 46MB of files in there but Dropbox says I'm using 1.87GB and asks me to upgrade.

Jay
Dropbox Staff
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Hi @SNWDPS2, are there any backups visible on the Dropbox site?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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cacobina
Helpful | Level 5
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Unfornatelly no. =(

Nancy
Dropbox Staff
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Hey @cacobina, what do you see when visiting your Plan page here? What seems to be taking up most of your space? Is it personal files or shared files?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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cacobina
Helpful | Level 5
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Hello @Jay !!!
My account is very old, the first computer that I've installed is no longer available. Actually the e-mail account too but this issue I already solved.

I tried to find on site a backup but I didn't find, probably it's something that I'm doing wrong. Could you help me? Thanks!

cacobina
Helpful | Level 5
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Hi @SNWDPS2 Did you solve your problem?

Thanks!

Nancy
Dropbox Staff
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Sorry for jumping in, @cacobina, but did you get the chance to check your Plan page, too? Can you send a screenshot of what you see there?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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cacobina
Helpful | Level 5
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Dear @Nancy my bad! I forgot to reply message.

It's in portuguese, ok?

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    Emmet Community Manager
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    cacobina Helpful | Level 5
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