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I have gained about 8 GB of free space with referral program, all in a sudden, it dropped down to 2?

I have gained about 8 GB of free space with referral program, all in a sudden, it dropped down to 2?

Bingwawa
New member | Level 2

After I first started with Dropbox, I have gained about 10 GB of free space with referral program by referring friends and family to join Dropbox, about two years ago, all in a sudden, it dropped down to 2 GB, where did my earned free space go?

 

Plus, does anyone ever found a customer service contact info for Dropbox, besides this Robotic simulated community?

1 Reply 1

Hannah
Dropbox Staff

Hey @Bingwawa, thanks for reaching out to the Dropbox Community.

 

Referral space is actually permanent, so let's see what happened here.

 

Can you take a look at the plan tab of your account settings, to see how much space you're using and how much you have available?

 

If you do see 2 GB, is it possible that you're using a different account and not the one with the referral space?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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