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I just deleted almost all of my files and I'm still geting a full storage warning

I just deleted almost all of my files and I'm still geting a full storage warning

Sofia Lapa
Explorer | Level 3

Hey, 

 

Today I got a full storage warning on my free 2GB account, I though this was weird because I didn't have many files there but I still proceeded to download to my pc and delete almost all of them and I'm still seeing a full storage warning and when I go to my account it says I have 2,1GB of files.

 

Can some one help please?

7 Replies 7

Mark
Super User II

Have you checked to see if you accidentally set up Backups? www.dropbox.com/backups ?


 


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Sofia Lapa
Explorer | Level 3
I don't have backups activated and I don't have shared files, I checked all the solutions I could find in the forum before hand.
On the "Plan" tab it says its all personal files

Nancy
Dropbox Staff

Hi @Sofia Lapa! I hope you’re doing well. 

 

Can you please upload a screenshot of what you see on this page?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Sofia Lapa
Explorer | Level 3

Hi @Nancy , this is what I see on that page, within the App folder there is a folder called Rakuten, where I had pdf files for easy acesse on my Kobo, but I deleted does also, and there were about 15 small files prior to that

 

SofiaLapa_0-1673289123079.png

 

Walter
Dropbox Staff

Hey @Sofia Lapa. sorry to jump in here, but can you clarify how large are the folders and/or their contents shown in your screenshot?

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Sofia Lapa
Explorer | Level 3

Hey, the "Apps" folder as another folder inside, that is empty and the other one as about 200MG of geeky excel files...

Megan
Dropbox Staff

Hi @Sofia Lapa, I hope you're doing well! 

 

Could you maybe send me a screenshot of what you see on your end, when you use the 'calculate size' option for the remaining content of your account?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    Sofia Lapa Explorer | Level 3
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