Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
I have a file of 241KB in my drop box.
It is shared with others, but I am being told I have 2.2 GB in my drop box and can't upload any more files.
What is wrong?
@NeilHamp wrote:
I have a file of 241KB in my drop box. ... but I am being told I have 2.2 GB in my drop box and can't upload any more files.
Check your Backups page.
@NeilHamp wrote:
I have a file of 241KB in my drop box. ... but I am being told I have 2.2 GB in my drop box and can't upload any more files.
Check your Backups page.
Clicked on your advice to look at back-up file.
Deleted what was there.
Problem solved. Thank you.
How can I find the back-up file on the site?
How can I prevent back-ups taking place?
@NeilHamp wrote:
How can I find the back-up file on the site?
How can I prevent back-ups taking place?
Hi there!
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