I paid for Dropbox Plus but it's asking me to upgrade to Plus

[vonsponneck]

**** RESOLVED NOW THANK YOU ****

[Rich]

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@vonsponneck wrote:

I have paid for dropbox plus, I go to accounts and it says paid up to date yet it is asking me to upgrade to Plus?? Help please

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Look at your Plan page. What plan does it indicate you're on? Can you take a screenshot? Be sure to mask any private information.

[Elmo22]

I have the same problem

[Walter]

Hey @Elmo22, sorry to hear about this.

Could you clarify if you upgraded from our website directly or if it was through the app store on a mobile device?

What is your account's plan tab showing at the moment? 

[Elmo22]

I upgraded on a mobile phone It says Basic. I keep getting an unknown error contact support but get no help from Dropbot.

[Megan]

Hi @Elmo22, after buying this subscription, did you perhaps receive a receipt for your purchase? 

Did you upgrade using Apple's iTunes? If so, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?

In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.