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Re: I've cleared a lot of space in my dropbox but its still saying its full

I've cleared a lot of space in my dropbox but its still saying its full

Ben Malone
New member | Level 2

I've deleted Gigabytes of space on my dropbox, but still it says its full and won't let me use it anymore. 
Please can someone help, thank you! 

1 Accepted Solution

Accepted Solutions

marina dragonetti
Helpful | Level 5
Hi Nancy, it was in the app on the pc. Finally I understood that the problem was the backup, I disconnected the pc, delete the backup, disinstalled and installed the app, and now it's ok. thanks for the answer!

View solution in original post

4 Replies 4

Jay
Dropbox Staff

Hi @Ben Malone, thanks for bringing this to our attention.

 

Could you check the quota page to see where the breakdown of quota is?

 

Are you part of a Dropbox Business team?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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marina dragonetti
Helpful | Level 5

me too

Nancy
Dropbox Staff

Hi @marina dragonetti

 

Just to clarify, where are you seeing that your Dropbox account is still over-quota? Do you see this here or on your desktop app instead?

 

You can also send me a screenshot, if you prefer.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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marina dragonetti
Helpful | Level 5
Hi Nancy, it was in the app on the pc. Finally I understood that the problem was the backup, I disconnected the pc, delete the backup, disinstalled and installed the app, and now it's ok. thanks for the answer!
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