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Inaccurate storage used on website

Inaccurate storage used on website

JesseMay
Helpful | Level 5
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I recently removed all files/folders from Dropbox. My account says I have used 6.62GB out of 12.5GB, when it should be 0. I then tried to upload a Word doc and it said I couldn't because I was out of space. I checked the All Files folder and there are none remaining. How do I get my account to reset?

1 Accepted Solution

Accepted Solutions

JesseMay
Helpful | Level 5
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Where in my account do I find the history of earning additional space throughout the years?

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5 Replies 5

JesseMay
Helpful | Level 5
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Where in my account do I find the history of earning additional space throughout the years?

Mark
Super User II
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@JesseMay wrote:

Where in my account do I find the history of earning additional space throughout the years?


It is all at https://www.dropbox.com/account/referrals 🙂


 


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Rich
Super User II
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@JesseMay wrote:

I recently removed all files/folders from Dropbox. My account says I have used 6.62GB out of 12.5GB, when it should be 0.


Check your Backups page. If you have no backups saved, wait a few hours and your space usage will likely be updated.

Zarcom
Explorer | Level 4
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I have just deleted most of my content however it shows I am still over my limit. Am I missing something?

Rich
Super User II
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@Zarcom wrote:

I have just deleted most of my content however it shows I am still over my limit. Am I missing something?


Check your Backups page. If you have no backups saved, wait a few hours and your space usage will likely be updated.

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Top contributors to this post

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    Rich Super User II
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    Zarcom Explorer | Level 4
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    Mark Super User II
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    JesseMay Helpful | Level 5
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