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Incorrect Usage of Quota Reported

Incorrect Usage of Quota Reported

Distorted Vision
Explorer | Level 4
Go to solution

 I've just returned back to Dropbox after a long time since it stopped syncing since I was well over my quota.

 

I've moved almost all files out of my Dropbox folder and it has finished syncing. But it is now saying that I'm using 4.6Gb of 5.3Gb but the Dropbox folder only has 16.7Mb of files in it.

Dropbox 2.jpgDropbox 1.jpg

 

 

 

 

 

 

 

 

Does anyone have any suggestions please?


Many thanks!

 

 

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
Go to solution

Thanks for posting here, @Distorted Vision!

 

In case you haven't checked this already, can you please go here and let me know if you see any backups on your Dropbox account? This may be one reason why you seem to have more files stored at the moment.

 

Also, I'd like you to send me one more screenshot of what you see here, if you don't mind.

 

Let me know when you're ready.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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2 Replies 2

Nancy
Dropbox Staff
Go to solution

Thanks for posting here, @Distorted Vision!

 

In case you haven't checked this already, can you please go here and let me know if you see any backups on your Dropbox account? This may be one reason why you seem to have more files stored at the moment.

 

Also, I'd like you to send me one more screenshot of what you see here, if you don't mind.

 

Let me know when you're ready.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Distorted Vision
Explorer | Level 4
Go to solution

Hi Nancy,

 

Yes there was an unlinked PC backup which was 5Gb in size. I've now permanently deleted. 

My Dropbox is now normal and the quota usage is as expected.

 

Many thanks for your help!

screenshot_1269.png

 

 

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    Distorted Vision Explorer | Level 4
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    Nancy Dropbox Staff
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