Storage Space
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Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
Hi @ramona8000, before I send you an email, is it possible that you have taken a look at what @elsar suggested here? If not, can you give it a go?
I'll be waiting for updates!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi,
It tried the link @elsar suggested - https://www.dropbox.com/backups/PC
nothing in there!! I suspect that there are back up files stuck somewhere (?) - I could see activities, files from my desktop here (added screen shot)
I made sure to cut that connection (enabled back up) - but again I can't find out where they're stuck!
Hi @Gary3564!
Before uninstalling the Dropbox app from your computer, did you open your local Dropbox folder and it was totally empty?
Can you please check your All files page, and let me know if you can see any files there at all?
Also, thanks for the screenshots, @ramona8000! I’ve just logged a ticket for you, so that we can investigate this further.
When possible, please reply back to me, and we’ll have a look.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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I have a a total available space of 10.25GB.
although I only had 4GB in my drop box it said it was full...
So I clean everything: deleted all files, removed all sharing (mine or from someone else..): Online or on my PC folder, I have zero file left;
But I use 6.27GB of space....
@GV17190 wrote:
although I only had 4GB in my drop box it said it was full...
Check your Backups page.
I still have the problem, no news from my support ticket. I only receive emails of replys to this topic which is a mix of many posts from many people.
2 weeks and my dropbox account is stuck, and I don´t know what to do.
@belorecu Support team reached out to me - did not yet receive new instructions -
if I learn something new I'll let you know! ![]()
@belorecu, I checked your ticket and I can see it’s been automatically closed, as our agent messaged you, but they didn’t receive a reply after that point.
Are you seeing any option to reply back to them perhaps and open a new ticket?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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YES: solved!
I didn't notice this back-up folder (the content of a USB key was backed up).
The functionnality is helpfull, but does show up clearly on the online dropbox.
solved, I followed the instructions on the support mail. Thank you.
Hi there!
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