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Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

storion
Helpful | Level 5
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

675 Replies 675

Nancy
Dropbox Staff
Go to solution

Great news @GV17190 and @belorecu! I’m really happy to hear that.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Mika2
Explorer | Level 4
Go to solution

A message indique me that y Dropbox is full, But I have all erased,  Nothing in my laptop, Nothing on website, What can I do to erased all the datas.

thank you 

Rafael Millan
Explorer | Level 3
Go to solution

I have a free 2G account. Overnight my account went to 663% usage. All I had was 460 MB. I have looked for backups and all other recommendations, I have found nothing that helps. I had a shared folder that only contained 150 MB. Finally I resorted to moving files offline and deleting everything. Now my account has no files yet still 640% usage.

Mark
Super User II
Go to solution

Have you looked at www.dropbox.com/backups? 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Rafael Millan
Explorer | Level 3
Go to solution

As I said, I looked for backups. It does imply I found none. No backups, No nothing. Account is empty, shared folders and files have been removed, deleted files have been deleted permanently. I looked in every corner, only 2 devices of 3 are connected. one is the phone and nothing is backed from it, no photos no files. The other is the pc and no backup is enabled, just the dropbox folder which is empty. still 643% storage used

Mark
Super User II
Go to solution

It can take a few hours to update storage space, especially if you are/were in a Team. 


 


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Rafael Millan
Explorer | Level 3
Go to solution

Its not a team account, I had a shared folder. I have been deleting files for 3 days to no avail. Finally I deleted all of it 10 hours ago and as of now it still shows 643% usage

Hannah
Dropbox Staff
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Hey @Rafael Millan, can you please send us a screenshot of what you see in your backups page?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Rafael Millan
Explorer | Level 3
Go to solution

 

RafaelMillan_1-1672198330499.png

 

Walter
Dropbox Staff
Go to solution

Hey @Mika2, sorry to hear you're having issues with this.

 

Could you let us know what exactly is reported in your account's plan tab in regards to your quota?

 

Do you see any files on your homepage or on this page

 

Let us know what you find!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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