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Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

storion
Helpful | Level 5
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

675 Replies 675

Liz_raffly
Explorer | Level 4
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Hello dropbox community,

My old problem was still not settled yet. Currently my dropbox is full with shadows files. I cannot delete all those files. This happened when I installed dropbox for laptop. My question is how can I get my dropbox back from the scratch. Access dropbox from laptop, there are no files, none but there’s notification my dropbox is already full capacity. However, access dropbox from android and ipad, both shows shadows files such as exe etc. What should I do. Many thanks in advance for big help.

Albin Larsson
New member | Level 2
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It's the same for me. I deleated files until I had 500mb remaining. My storage capacity is 2,75gb.

Still says it's full and can't sync. What do I do?

Walter
Dropbox Staff
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Hey @Albin Larsson, sorry to hear about this.

 

Could you check my previous questions and provide the answers, so that we can advise further? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Albin Larsson
New member | Level 2
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AlbinLarsson_0-1672211903810.pngAlbinLarsson_1-1672211910091.pngAlbinLarsson_2-1672211915790.png

This is what my 3 pages shows. But the problem is that when I summaries the sizes of the files It's only about 500mb.

Mika2
Explorer | Level 4
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Mydropbox is totale empty

 

Mika2_0-1672215874821.png

 

 

 

 

Mika2_1-1672215960484.png

 

 

Mika2
Explorer | Level 4
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Mika2_0-1672216202507.png

 

Walter
Dropbox Staff
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Hey @Liz_raffly, sorry to hear you're having issues with this.

 

Can you please try deleting any files you see on your account's homepage and on this page as well and let me know how it goes?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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maayan2007
New member | Level 2
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u deleted all the files, i made unlink to my devices, i checked my account in the website ans there is no files or backup in no folder, but still got this massage on full storage

zurinafernandez
New member | Level 2
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Screenshot 2022-12-28 205812 - Dropbox zurina.png

 

Hi. Refer picture above, I just registered with Dropbox & i have not share any files yet. However my Dropbox space showed i already use 1 GB, how come ? how to get back my overall free 2 GB space back ? please guide me steps by steps on how to check things. I would truly appreciate your help.

Rich
Super User II
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@zurinafernandez wrote:

I just registered with Dropbox & i have not share any files yet. However my Dropbox space showed i already use 1 GB, how come ?


Did you enable the backup feature during the installation? Check your Backups page.

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