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Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

storion
Helpful | Level 5
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

675 Replies 675

RayLG
Explorer | Level 3
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Hi,

I've had a basic plan for a long time with a current limit of 7.75GB and usage up to recently of 6.51GB.  In the two weeks the usage increased to 16.49GB for some unknown reason and the message I now get is to delete files or upgrade to 2TB.

 

I have not added any significant files/folders to my account in a long time, even then most have not exceeded 1MB, the bulk around 100KB..  Also, I constantly monitor my usage and whenever I see that I'm within 1GB of my 7.75GB limit I delete/transfer files/folders from Dropbox.

 

Any suggestions, advice, comments?

 

Thank you.

 

RayLG

 

 

 

 

Luveleen
Explorer | Level 3
Go to solution

Nope, no solution yet

Walter
Dropbox Staff
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Hi there @RayLG, thanks for posting on our Community and happy 2023!

 

Can you please let us know what exactly is reported in your account's plan tab at the moment?

 

Also, do you happen to see any files taking up space on this page?

 

Let us know what you find and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Mika2
Explorer | Level 4
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it's probably a strategy to force us to buy a higher package

Mika2
Explorer | Level 4
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it's probably a strategy to force us to buy a higher package

Megan
Dropbox Staff
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Hi @Rafael Millan, I see. Thanks for clarifying!

 

Can I send you an email, in order for us to have an account-specific look into this?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Rafael Millan
Explorer | Level 3
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Please do. Do you need my email or you already have it?

Megan
Dropbox Staff
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Hi Rafael, I just sent you an email to your Community-linked email address. 

 

I'll see you there. Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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zurinafernandez
New member | Level 2
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thanks so much. u helped a lot ! :winking_face: :beaming_face_with_smiling_eyes: :winking_face: 

Csclaudia
New member | Level 2
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I erased all files in my dropbox in my pc. but appears full in the internet- I do not have shared files or folders

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