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Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

storion
Helpful | Level 5
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

675 Replies 675

patrickthetroubled
New member | Level 2
Go to solution

I am a single user of DB and have been using basic for 15 years. I have 5gb of space, two folders that collectively have 1gb of space used (via properties). I continually get the message that my dropbox is full and it does not sync. I have it linked to three computers so each should have identical files. If you aggregated the space used across each it would not come to 5gb. 

 

I am on the verge of moving all my files to google drive and dumping DB because it no longer syncs. There must be a solution. 

Thanks,

Pat

Nicklas Boesen
New member | Level 2
Go to solution

My dropbox keeps telling me that it is full (20 GB) and therefore not syncing. I only had 4 out of 6,75 GB on it but even after I deleted that i still get the same message. I Sat 1 hour with customer service on messenger but they could not work it out.

chosen2945
Explorer | Level 4
Go to solution

My dropbox website claims I have exceeded my quota, but when I look at all files, the amount of space I'm actually using is very small.  I've looked on the forum and seen similar issues solved by checking for "backup" files and "shared" files but I don't have any of those.  I can't figure out why Dropbox is claiming I'm out of storage space and I keep getting popups asking me to upgrade.

chosen2945
Explorer | Level 4
Go to solution

same problem here

Kemalsyah277
New member | Level 2
Go to solution

Currently, I'm having a problem where my dropbox will not sync and I found that the storage is full. However, I found out that almost 2GB of my storage, basic plan, was filled by "Regular Files". I do notice that these files are unshared, but I can't locate them to delete them and free up more space. I've also checked on my Backup and it's empty and already uses Selective Sync. Can anyone help me to solve this? I have no plan to upgrade it too. Thank you.Screenshot (167).pngScreenshot (169).png

Walter
Dropbox Staff
Go to solution

Hey @Csclaudia, sorry to hear about this.

 

Can you clarify what exactly is reported in your account's plan tab in regards to your quota?

 

Also, do you see any files or folders taking up space in your homepage or your backups page perhaps?

 

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Walter
Dropbox Staff
Go to solution

Hi there @patrickthetroubled, sorry to hear about this.

 

Can you please let us know what your account's plan tab is reporting in regards to your quota?

 

Also,  do you see any files or folders taking up space on your account's homepage or your backups page perhaps?

 

Let us know what you find and we'll take it from there, Pat. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Walter
Dropbox Staff
Go to solution

Hey @chosen2945 & @Nicklas Boesen, sorry to hear you're having issues with this.

 

Can you please clarify what is shown in your plan tab in regards to your quota?

 

Do you see any files or folders taking up space in your homepage or the backups page?

 

Let us know what you find and we'll take it from there . 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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patrickthetroubled
New member | Level 2
Go to solution

Thanks for your suggestions. I did find a 4.1gb backup file that I didn't know existed. Nice catch. I'll see if this gets the sync going again.

 

Pat

Hannah
Dropbox Staff
Go to solution

Hey @Kemalsyah277, can you check your backups page, to see if you have files taking up your space there?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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