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Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

storion
Helpful | Level 5
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

675 Replies 675

Nancy
Dropbox Staff
Go to solution

Hi @ikala, sorry to hear you’re having the same issue. 

 

Can you please click on this link, and clarify if you see any folders at all there? 

 

If that page is totally empty, please let us know, so that we can open a support ticket for you.

 

@SecretAdmin, can you also check the above link, just to make sure there are no folders showing there at the moment?

 

Thanks!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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ikala
Explorer | Level 3
Go to solution

Thank you for your reply. I had entered that page earlier today and saw it empty, but now it keeps charging and nothing appears. Might it be full?

ikala_0-1675888967300.png

 

ikala
Explorer | Level 3
Go to solution

Hi again. It looks like I have some unwanted backup. How can I get rid of it? I can't find the delete option.

Thanks in advance,

 

Walter
Dropbox Staff
Go to solution

Hey @ikala, sorry to hear you're having issues with this.

 

Are you not getting an option to delete the backup on this page at all? 

 

Have you maybe tried clearing your browser's cache or trying another browser


Walter
Community Moderator @ Dropbox
dropbox.com/support


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ikala
Explorer | Level 3
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Hi Walter,

Thank you for following up on our issue. I see no backups in the link you shared, but I still appear to have 3.59 gb used, when my folders, including shared folders, show no more than 1 gb. I really can't see why.

I appreciate your help on this.

 

Jay
Dropbox Staff
Go to solution

Hi @ikala, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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ikala
Explorer | Level 3
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Sure! It is [Removed as per Community Guidelines]

Jay
Dropbox Staff
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Thanks, I've sent you an email, please could you reply to it when you've got a chance!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Saledeptung
Explorer | Level 3
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I only have shared files in my dropbox but it shows Regular files takes up 12 GB. I tried to find the back up files in www.dropbox.com/backups/pc but I didn't setup backups. How can I find that Regular files and delete them?

Saledeptung
Explorer | Level 3
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Xnip2023-02-20_14-42-55.jpgXnip2023-02-20_14-43-26.jpg

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