Storage Space
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Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
Hi @Saledeptung! Thanks for the details you’ve sent over.
If you go to your All files page, what’s the size of personal files you see there? You can also double check this by following these steps.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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These are all I have in my dropbox. They are all shared folder. It doesn't show folder size though.
Hi @Saledeptung, did you the follow the steps in the article my colleague @Nancy posted in order to calculate the size of the folders on your account?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I'm so sorry. I did miss that. Here is the updated with the size of all folders which summed up to around 4+ GB.
Do you have any backups on your account which could be taking up quota?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I don't think I have backups. As you can see from the first picture I shared, that means I have no backups, is that correct?
My apologies, that screenshot didn't load on my end until now. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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If possible, I prefer communicating via [removed per the Dropbox Community Guidelines]
But if it's required to use the email associated with the account with issue, that's ok. I'll try checking it more often.
Hey @Saledeptung, we can actually only contact you to the address associated with the Community profile you're writing us from, so I just sent you an email there.
Just get back to me, when you get a chance.
Thanks!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Ok. I replied your email.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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