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Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

storion
Helpful | Level 5
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

675 Replies 675

Hat1
New member | Level 2
Go to solution

I have Dropbox Basic plan of 7.4GB, 5GB I earned from refer a friend.

 

Dropbox has been stating for a while that I am out of space, yet I believe I was only using less than 25% of my limit. So, today I emptied my DropBox folders, leaving only one shared folder of 113.7MB.  There are no other shares, no backups and no deleted files, yet it's showing: 

Your personal Dropbox account is full, Using 18.3 GB of 7.38 GB
Standard files (18.2 GB)
Shared files (113.7 MB)

 

Backup info:

Backups Size: 0 bytes
Number of files: 0

 

Any help would be greatly apricated.

Megan
Dropbox Staff
Go to solution

Hi @Hat1, welcome to our Community! 

 

You mentioned that you deleted the majority of your content, and you've already checked your Backups in regards to your storage space. 

 

Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC

 

Let me know of the results!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Hat1
New member | Level 2
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Thank you for your response.  You're absolutely correct, I can now see where all my used data is - you've solved it for me :slightly_smiling_face:

 

Checking https://www.dropbox.com/backup/all shows no files or data but using your link (https://www.dropbox.com/backups/PC) I can see numerous folders & files.

 

Thank you.

Saledeptung
Explorer | Level 3
Go to solution

Do I have to do anything?
Saledeptung_0-1677507604435.png

 

Megan
Dropbox Staff
Go to solution

Hi @Saledeptung, I checked the ticket number, and it seems that we got your response. 

 

My colleague will get back to you as soon as possible!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Megan
Dropbox Staff
Go to solution

That's what I like to hear (or read in our case)! :smiling_face_with_smiling_eyes:

 

If you need anything else, I'll be one post away @Hat1


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Mika2
Explorer | Level 4
Go to solution

Since my first post in January, I m in the same situation, why Dropbox said that it's full moreover it's TOTALY empty, no backup.

Nobody from Dropbox to find the solution???? incredible. 

Jay
Dropbox Staff
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Hi @Mika2, would it be possible to reach out to the email associated with your forum profile to investigate further?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Rubydel
New member | Level 2
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Hello,

 

I have a Dropbox Basic account. I recently started a new job where a colleague shared a large number of files with me. The total size of the folder she shared is about 500MB. Due to her share, my account went over the quota of 2GB. I cleared out about 1 GB of my Dropbox files in one go in order to reduce my usage. So now the entire folder in my Dropbox account is 780MB which is well within the Basic limit. 

However, Dropbox keeps saying that my account is full and won't sync. It says the same on my iphone  Dropbox app. The fact that I moved a large amount of data out of Dropbox in one go seems to have confused it.

I am on a Mac, I de-installed the Dropbox app on my computer and re-installed it, restarted my machine, and made sure there were no folders in the cache and no backups. Dropbox still says my account is full. How do I fix this? It is incredibly frustrating not to be able to ask someone at Dropbox, but I hope someone can help here. Thank you!

Jay
Dropbox Staff
Go to solution

Hi @Rubydel, you can check your quota breakdown between private and shared folders on this page.

 

You can also calculate the size of folders on your account by following these steps.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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