Storage Space
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Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
I have Dropbox Basic plan of 7.4GB, 5GB I earned from refer a friend.
Dropbox has been stating for a while that I am out of space, yet I believe I was only using less than 25% of my limit. So, today I emptied my DropBox folders, leaving only one shared folder of 113.7MB. There are no other shares, no backups and no deleted files, yet it's showing:
Backup info:
Any help would be greatly apricated.
Hi @Hat1, welcome to our Community!
You mentioned that you deleted the majority of your content, and you've already checked your Backups in regards to your storage space.
Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?
Let me know of the results!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thank you for your response. You're absolutely correct, I can now see where all my used data is - you've solved it for me ![]()
Checking https://www.dropbox.com/backup/all shows no files or data but using your link (https://www.dropbox.com/backups/PC) I can see numerous folders & files.
Thank you.
Do I have to do anything?
Hi @Saledeptung, I checked the ticket number, and it seems that we got your response.
My colleague will get back to you as soon as possible!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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That's what I like to hear (or read in our case)! ![]()
If you need anything else, I'll be one post away @Hat1.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Since my first post in January, I m in the same situation, why Dropbox said that it's full moreover it's TOTALY empty, no backup.
Nobody from Dropbox to find the solution???? incredible.
Hi @Mika2, would it be possible to reach out to the email associated with your forum profile to investigate further?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hello,
I have a Dropbox Basic account. I recently started a new job where a colleague shared a large number of files with me. The total size of the folder she shared is about 500MB. Due to her share, my account went over the quota of 2GB. I cleared out about 1 GB of my Dropbox files in one go in order to reduce my usage. So now the entire folder in my Dropbox account is 780MB which is well within the Basic limit.
However, Dropbox keeps saying that my account is full and won't sync. It says the same on my iphone Dropbox app. The fact that I moved a large amount of data out of Dropbox in one go seems to have confused it.
I am on a Mac, I de-installed the Dropbox app on my computer and re-installed it, restarted my machine, and made sure there were no folders in the cache and no backups. Dropbox still says my account is full. How do I fix this? It is incredibly frustrating not to be able to ask someone at Dropbox, but I hope someone can help here. Thank you!
Hi @Rubydel, you can check your quota breakdown between private and shared folders on this page.
You can also calculate the size of folders on your account by following these steps.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!