Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
Have you activated www.dropbox.com/backups ?
-
-
-
- ![]()
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi @cristian1974, how are you today?
I merged your post under this thread, since the OP had expressed the same inquiry, and I want to keep everything at the same place.
Feel free to have a look at what I suggested above, and let me know if this worked out for you.
Thank you!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi @cristian1974, did you have any other computers attempting to backup to the site? There could be other backup names for different devices such as https://www.dropbox.com/backups/Mac or https://www.dropbox.com/backups/PC (1) depending on the number. Do either of these links help?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey @Mika2 & @cristian1974 - may we reach out via email to have a further look internally at this point
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
My total file load is barely 400 MB, yet I receive messages I need to upgrade to paid services, because my stored file exceed 8.12 GB. How come?
@LoraL wrote:
My total file load is barely 400 MB, yet I receive messages I need to upgrade to paid services, because my stored file exceed 8.12 GB. How come?
Check your Backups page.
I can't find what is taking up the room? No shared folders are listed which I created, and none are listed I was invited to view. My only Apps backed up to Dropbox are Scrivener and Scapple, on Mac, taking up 211 MB space. They are in the only visible folder on my Dropbox. I deleted a bunch of old files that were in that folder, but it didn't free up any room. 1.8 GB/2.0GB of "regular files" with no way to view them to see what the hell they are, that I know of? I'm reluctant to upgrade and pay for service, when I can't tell if I'm being scammed or glitched at the free tier? Thanks if anybody can point me the right way.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!