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Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

storion
Helpful | Level 5
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

675 Replies 675

Mark
Super User II
Go to solution

Have you activated www.dropbox.com/backups ?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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cristian1974
Explorer | Level 3
Go to solution
No, i don’t

Megan
Dropbox Staff
Go to solution

Hi @cristian1974, how are you today?

 

I merged your post under this thread, since the OP had expressed the same inquiry, and I want to keep everything at the same place.

 

Feel free to have a look at what I suggested above, and let me know if this worked out for you. 

 

Thank you!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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cristian1974
Explorer | Level 3
Go to solution
On the link https://www.dropbox.com/backups/PC
I see some files witch I deleted
Unfortunately the problem is not resolved
There is not any files on the dropbox but apear 1.6 GB

Jay
Dropbox Staff
Go to solution

Hi @cristian1974, did you have any other computers attempting to backup to the site? There could be other backup names for different devices such as https://www.dropbox.com/backups/Mac or https://www.dropbox.com/backups/PC (1) depending on the number. Do either of these links help?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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cristian1974
Explorer | Level 3
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No, i don’t have other backups

Walter
Dropbox Staff
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Hey @Mika2 & @cristian1974 - may we reach out via email to have a further look internally at this point 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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LoraL
New member | Level 2
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My total file load is barely 400 MB, yet I receive messages I need to upgrade to paid services, because my stored file exceed 8.12 GB. How come?

Rich
Super User II
Go to solution

@LoraL wrote:

My total file load is barely 400 MB, yet I receive messages I need to upgrade to paid services, because my stored file exceed 8.12 GB. How come?


Check your Backups page.

BDS1
Explorer | Level 4
Go to solution

I can't find what is taking up the room? No shared folders are listed which I created, and none are listed I was invited to view. My only Apps backed up to Dropbox are Scrivener and Scapple, on Mac, taking up 211 MB space. They are in the only visible folder on my Dropbox. I deleted a bunch of old files that were in that folder, but it didn't free up any room. 1.8 GB/2.0GB of "regular files" with no way to view them to see what the hell they are, that I know of? I'm reluctant to upgrade and pay for service, when I can't tell if I'm being scammed or glitched at the free tier? Thanks if anybody can point me the right way.

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