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Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

storion
Helpful | Level 5
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

675 Replies 675

Hannah
Dropbox Staff
Go to solution

Hey @BDS1, sorry to see you're having trouble with this.

 

Can you check your backups page, to see if you have any backups taking up your space?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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BDS1
Explorer | Level 4
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Backups tab shows me I have zero folders located there, taking up zero space. Should I backup my text files to external hard drive, uninstall and delete my Dropbox account on all 3 devices, and reinstall fresh? I’m really only trying to use it for two creative writing apps, Scrivener and Scapple. iCloud takes care of everything else on my Macs and iPad that would need cloud backup, but those two apps were built with Dropbox in mind. Thanks for any help you may be able to offer! 

Walter
Dropbox Staff
Go to solution

Hey @BDS1, could you please clarify what exactly is reported in your account's  plan tab in regards to your quota?

 

Also, do you see any files or folders taking up space in your account's homepage or your sharing tab perhaps?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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BDS1
Explorer | Level 4
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Hi Walter, it says I’m using 1.8 GB of my allotment of 2GB for the basic plan. No shared folders are present. There are old text files that I deleted, still showing up, but they can’t be opened or deleted again and don’t give a value for taking up any space. I cleared Dropbox cache, didn’t change anything. The only folder I see is the folder with Scrivener and Scapple at 211 MB. I’m puzzled! Thanks. 

BDS1
Explorer | Level 4
Go to solution

Ok—fixed it. My external SSD attempted to do a backup apparently, and until I hit the link to go to back up page, I wasn’t at the actual right page to see the problem. Thank you both! 

Hannah
Dropbox Staff
Go to solution

Thanks for the update here, @BDS1, I'm happy to see you were able to resolve this.

 

If you need anything else, don't hesitate to give us a shout.

 

Have a great day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ElectricWhelk
Explorer | Level 3
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Hi! My dropbox is refusing to sync on the grounds that I have about 6.5gb of data on it (I have the free plan). Trouble is, I don't. I've checked and I have 9.01mb of data, including shared folders. I've also recently done some runs through my data deleting things, and it still says I'm at 6.5gb. Does anyone know what's going on? I've tried following the advice on this article...

 

https://www.cbackup.com/articles/dropbox-says-full-but-not.html#:~:text=There%20are%20some%20common%...

 

...but all the instructions seem to be either for Mac (I'm on PC) or for an older version of dropbox, as, for example, my app has no dropbox icon that I can see.

 

I really like dropbox and want to keep using it, and I'd even consider upgrading if I knew why my files were taking up more space than they look like, but I don't want to resolve this just by upgrading because I don't want to pay for a glitchy system.

 

Thanks!

Hannah
Dropbox Staff
Go to solution

Hey @ElectricWhelk, I moved your post to this relevant thread, so you can take a look at the info posted here.

 

Is it possible that you enabled our backup feature and your space is being taken up by backups?

 

You can check that here.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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_aj_
New member | Level 2
Go to solution

I am on dropbox basic plan. I have only 3 text files in my account with combined size of about 35 MB. dropbox says I am using 3.5 GB, stopped sync and keeps suggesting upgrade!

 

I do not have any shared folders or files that can attribute the additional size to. any ideas why dropbox would be reporting such high usage for simple files?

Hannah
Dropbox Staff
Go to solution

Hey @_aj_, thanks for reaching out.

 

Can you check your backups page, to see if you have any backups taking up your space?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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