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Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

storion
Helpful | Level 5
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

675 Replies 675

Spike Mullin
New member | Level 2
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I have a Basic 2GB plan.  But my account says that I have used 77GB.  How can I have so much more than my plan limit?  As I loaded up files, wouldn't Dropbox have stopped me and required me to upgrade right then and there? 

 

Is it possible that years ago I had a paid plan, loaded up more files, and then allowed my subscription to lapse?  

 

And of these files totaling 77GB, I can only see files that total 42MB.  Even if Dropbox has denied me access to any storage exceeding 2GB, then shouldn't I be able to see all the files up to my 2GB limit?    

ElectricWhelk
Explorer | Level 3
Go to solution

Hi Hannah

 

Thanks - there is nothing in my backups folder. As per the advice a bit further up in this thread I also checked my homepage and sharing tab; the former had no files that I hadn't accounted for while checking out my data usage, while the latter had a couple which I thought I'd removed myself from; however, they weren't very large and after removing myself from them the amount of storage I am using does not seem to have changed.

 

Any other thoughts?

 


BDS1
Explorer | Level 4
Go to solution

Did you follow the link Hannah sent or access your backups info from your account management hub? I went through the hub at first, and it didn’t show me the same information as the link Hannah supplied. When I followed the link, it was instantly apparent I had backed up files I didn’t realize, from external HD attempting to back itself up during Mac migration process while I set up my new computer. Hope you can get it worked out, I know it’s frustrating. 

Mark
Super User II
Go to solution

Hi @Spike Mullin 

 

Have you looked to see if you have accidentally set up BackUps? www.dropbox.com/backups ?


 


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Changyu
Explorer | Level 3
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I have the same problem. My dropbox file limit was 8.8G and it says that I used 96.2G (93.3G regular files and 2.9G shared files). But I checked all my regular files, it should not exceed 5G. Anyone knows what is the problem? I did not use dropbox backup. 

Changyu
Explorer | Level 3
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I have a problem with the storage for regular files in my dropbox. It shows that I have 93.3GB regular files (I cannot see where are the extra files), but I only have less than 5 GB regular files. I did not use dropbox backup. Anyone knows how to solve it? I expect this has something to do with my earlier try of the dropbox plus plan (valid for half month). Thanks. 

Hannah
Dropbox Staff
Go to solution

Hey @Changyu , sorry to see you're having trouble with this.

 

Can you please send us a screenshot of what you see on this page?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Changyu
Explorer | Level 3
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Problem-Dropbox.png

Here it is. I do not have any backup. 

Changyu
Explorer | Level 3
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@Hannah Here is the file list and storage Storage-Problem.pngAll-Files.pngProblem-Dropbox.png

Megan
Dropbox Staff
Go to solution

Hi @Changyu  , thank you for your screenshots! 

 

Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?

 

Let me know of the results!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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