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Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

storion
Helpful | Level 5
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

675 Replies 675

refluentsquid
New member | Level 2
Go to solution

That's worked - an external device got backed up without me knowing! Thank you!

Megan
Dropbox Staff
Go to solution

Hi @Mika2 before I go ahead and open a ticket on my end for you, I'd like for us to try something. 

 

Can you please let us know if you see any files or folders taking up space in your account's homepage or your backups page?

 

Also could you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?

 

Let me know of the results!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Mika2
Explorer | Level 4
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dear, I have nothing in account's homepage or your backups page.

I can send you screenshot or my password to go inside 

Megan
Dropbox Staff
Go to solution

Hi @Mika2, please don't share your account password with anyone. 

 

Did you also check the link I sent you here? If so, can I then send you an email, in order for us to have a closer look into this?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Mika2
Explorer | Level 4
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yes, I have no backup it's empty.

do you want my e mail address?

Megan
Dropbox Staff
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Hi @Mika2, I just sent you an email. 

 

I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Emmet
Community Manager
Go to solution

We are actively investigating this issue with our engineering team at the moment, and are advising users to update their Dropbox to the latest version, if they have not already.

The majority of these issues appear to be cause by Dropbox Backup being active, or being a member of shared folders. You can find out how to disable your Dropbox Backup here, and you can remove shared folders using these instructions .

If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.

Mika2
Explorer | Level 4
Go to solution

Thanks, 

I do this, but unforthunely the situation is same

SubbaV
Explorer | Level 3
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Hi 

I recently changed my login credentials to join a shared group which I was a part of with a different set of credentials. After changing the login credentials I can no longer access the shared folder, as Dropbox says I have exceeded the 2GB space limit. There seems to be some blocking issue, as the shared folder is only 316MB. Any suggestions to debug this ?

 

Thanks,

SubbaV

Megan
Dropbox Staff
Go to solution

Hi @SubbaV, let's jump right into this!

 

Is it possible you have a backup enabled and visible on this page on your account? Could you also check your account's plan page, and let me know what it reports there? 

 

This will help me to assist further!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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