Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
Hi @Mika2, in this case, can I send you an email, so we can have a closer look into this?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thanks, Megan. Let check those two items out.
SubbaV
Megan,
The backup page indicates PC backup of 2GB and the plan page says 2GB basic plan.
So I assume PC backup is consuming my space ? How do I eliminate the backup and I hope that is just a copy of what I have on my laptop.
SubbaV
Ok, I m waiting the solution
Megan or Mika2,
Any updates on how I can free up my space ? I think backup has consumed the 2GB. I could remove the backup, but want to be sure I won't lose any personal data first.
SubbaV
Hey @SubbaV, to make sure you don't lose any files, can you try to disable the computer backup feature first?
Does that help with your space issue as well?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hannah,
Thanks. Could you give me a pointer on how to disable backup ?
For the data which has already been copied to Dropbox backup, I would assume it is still on my laptop, is that correct ?
i.e. it is only a copy of my original data.
SubbaV
I have a basic free to gigabyte plan which is sufficient for my needs.
Recently, I am getting out of space messages. The message says I'm using 70 GB. Dropbox has stopped synching.
I have not changed any of my settings recently.
I have reviewed my account and cannot find the 70 GB anywhere. I have also permanently deleted files in the trash
I would appreciate any ideas regarding this problem.
@exxtra10 wrote:
Recently, I am getting out of space messages. The message says I'm using 70 GB.
Have you checked your Backups page?
Yes, I looked there.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!