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Issue with Storage Space

Issue with Storage Space

IoannisGeo
Helpful | Level 5
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I do have an issue with my Basic Storage Space on Dropbox.

 

I have a Basic Storage Space of 2.75 GB. All my actual files/folders are not more than 900MB.

Dropbox insists that I use a space of 1.49GB but such files do not appear anywhere. Any idea where those files might be hidden so that I delete them?

 

Please help!

1 Accepted Solution

Accepted Solutions

IoannisGeo
Helpful | Level 5
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Guys, I found it!

Go to Back Up All  and all the folders are there. Once you delete them make sure you also remove them from the ''Show deleted backups'' file!

 

Thanks for all the help @JOY !

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7 Replies 7

Jay
Dropbox Staff
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Hi @IoannisGeo, thanks for bringing this to our attention.

 

Is it possible that you have a backup running on your account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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IoannisGeo
Helpful | Level 5
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Hello @Jay

Thank you for your prompt response. There was one (auto-backup) that was mistakenly turned on yesterday when I downloaded Dropbox on another PC, but immediately (when I realised) I turned it off.

But even if a backup was currently being performed on my account, shouldn't those files been visible? (to be able to delete them)

 

The only files that appear in my folders are of total 900MB but Dropbox insists that 2.34 GB of 2.75 GB is being used.

 

Many thanks for the help!

Jay
Dropbox Staff
Go to solution

The Backup feature is a separate system and doesn't show up in the Dropbox folder itself. 

 

Were you able to free up your quota from your account after disabling the backup?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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IoannisGeo
Helpful | Level 5
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Unfortunately I was not able to free up my quota from my account after disabling the backup!

I even disconnected the PC that did the back up automatically!

 

What can I do to free it up?

wutthebeep
New member | Level 2
Go to solution

I have the same issue, it drives me crazy.. it says I used up all my storage, but there are no files in my dropbox, how to delete the hidden files?

Jay
Dropbox Staff
Go to solution

Could you try accessing the backup directly from this page for PC, and this page for Mac to see if it helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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IoannisGeo
Helpful | Level 5
Go to solution

Guys, I found it!

Go to Back Up All  and all the folders are there. Once you delete them make sure you also remove them from the ''Show deleted backups'' file!

 

Thanks for all the help @JOY !

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    IoannisGeo Helpful | Level 5
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    Jay Dropbox Staff
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    wutthebeep New member | Level 2
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