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Lost my additional storage

Lost my additional storage

computerninja
New member | Level 2

Looks like I lost all the free/bonus storage I earned with promoting Dropbox when it first launch. I currently use 37GB. Dropbox tells me I only have 2GB of available storage. I am pretty sure I had earned much more than that as I never received a notification that I was running out of space until a few days ago.

6 Replies 6

Mark
Super User II

Hi @computerninja 

 

What does www.dropbox.com/events and www.dropbox.com/account/plan show?


 


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computerninja
New member | Level 2

Events shows my recent file events. Nothing like any account downgrades or loss of freebie storage. The account shows 

computerninja_0-1676310945799.png

 

Mark
Super User II

Thanks for screenshot - you actually have 26gb available (see graph). Which is probably about right for a free user. Free users can get up to 16gb of bonus space via referrals - paid users get double, but, it doesnt stay as double once downgraded.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

computerninja
New member | Level 2

I swear I thought it showed me 2GB not 26GB.

Joelr4
New member | Level 2

I referred a lot of people and had over 12 gb or space.  I started getting out of space messages and now my account says I only have 2 gb.  I have a free account with referral space.

Hannah
Dropbox Staff

Hey @Joelr4, thanks for reaching out to the Dropbox Community.

 

Referral space is permanent and cannot be removed.

 

Can you please go to the plan tab in your account settings, to see how much space you're using and how much you have available?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    Joelr4 New member | Level 2
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    computerninja New member | Level 2
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