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Managing full Dropbox

Managing full Dropbox

wendygaylord604
New member | Level 2

I need to free up space and I don't want to upgrade. I have deleted several photos but I cannot seem to move the ones I want to my USB hard drive without upgrading. I have tried to copy the photos I want but they won't paste over. I cannot download them, either without getting a prompt to upgrade. 
Help!

2 Replies 2

Walter
Dropbox Staff

Hi there @wendygaylord604 , sorry to hear you're having issues with this.

 

Could you please let me know how exactly are you doing this? Are you using the website, for example, or the Dropbox app on one of your devices?

 

If you're getting any particular errors, I'd appreciate a screenshot too. 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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wendygaylord604
New member | Level 2

Hi Walter and thank you for the quick offer to help. 

I am on an iMac on the Dropbox website trying to move files from Dropbox to my USB external drive. It's possible that I was trying to download too much at once because I kept getting a message saying that the ZipFile download had failed. I will try smaller batches of downloads and see if that works. 

 

Cheers,

 

Wendy

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    wendygaylord604 New member | Level 2
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    Walter Dropbox Staff
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