My Account Is Still Full - No Files, Back Ups, Attached Devices, Cache, Shares?

[aquaport]

Hi - I have a 22.25 GB basic account with no Data in it.  As I attempt to solve this issue, it states “Using 22 GB of 22.25 GB” & I keep getting notifications saying the account is full, and it isn't syncing. Steps taken … moved all of my Dropbox files to a local drive, deleted the cache, removed ALL linked devices, confirmed there are no backups, permanently deleted all deleted files, & lastly confirmed there are no shared folders. Logged out of the APP, logged out of the browser, & rebooted the PC. Nothing makes a difference? 

Can you request that IT recreate or re-index the existing Account profile? You have my permission! THANK YOU!!!!!!

Below are the screenshots that may validate the issue:

[Walter]

Hey @aquaport, sorry to hear about this and thanks for the screenshots!

Would it be OK if we reach out via email to have a further look internally?

Let me know and I'll use the email address associated with your profile here, on our Community.

Thanks!

[aquaport]

Absolutely, Thanks Walter! Deryk

[Nancy]

Hey Deryk, I hope you don’t mind me jumping in. 

I’ve just opened a ticket for you, so you can get back to me when you’ve got some free time. 

Cheers!

[aquaport · Accepted solution]

Just wanted to provide an update. With the HELP of these 2 individuals ... TY!!!! We were able to get to the bottom of it. As it turns out, I had a backup to an external drive,  unbeknownst to me, that was the issue.

However, bear in mind that information does not show up in DropBox on your Desktop or within Dropbox on the Web?

The only way to find this is by going to the following URL:

https://www.dropbox.com/backups/external drive

NOTE: There is no "_" between "external drive"

I hope this alleviates some headaches for some!!

THANKS AGAIN NANCY & BOBBY!!!!!!!!

[Nancy]

Hey Deryk! Thanks for the update and I’m really glad to hear you were able to get to the bottom of this. 

If you need something else, don’t hesitate to give me a shout.

Enjoy your weekend!