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My account is full, why?

My account is full, why?

saibene giovanni carlo
Explorer | Level 3

Il mio dropbox mi dice che è pieno ma ci sono solo 900Mb.

Ho dentro una cartella con 50Kb e una cartella condivisa di 850Mb.

Cosa posso fare per ripristinare la situazione?

4 Replies 4

saibene giovanni carlo
Explorer | Level 3

My dropbox tells me it's full but there's only 900Mb.

I have inside a folder with 50Kb and a shared folder of 850Mb.

What can I do to restore the situation?

Jay
Dropbox Staff

Hi @saibene giovanni carlo, thanks for bringing this to our attention.

 

What is the current quota on your account here?

 

Do you have Dropbox Backup enabled by any chance?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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saibene giovanni carlo
Explorer | Level 3

My account is the basic one (2 Gb).
I haven't turned on backup.

Hannah
Dropbox Staff

Hey @saibene giovanni carlo, do you see anything in your backups page here maybe?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Hannah Dropbox Staff
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    saibene giovanni carlo Explorer | Level 3
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    Jay Dropbox Staff
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