Storage Space
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Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned out all deleted items, but it makes no difference. I have been unable to contact any sort of support through the website, so am hoping someone might know how to fix this. Thanks.
If I got your question, Would you mind checking the Backups page and letting us know what it reports ?
It would also be helpful if you could verify your Personal Dropbox space on this page . If possible.
Thank you. The Back up page indicates External Drive 6.08GB and PC 306.76MB.
The personal dropbox space indicates Regular files 1.3GB, Backup 6.1GB
Hey @Grahamdragon, from what you're reporting, it seems like you have enabled the external backup feature on your Dropbox application and an external drive of yours is taking up your space and bringing your account over its quota.
You can disable that by following these steps.
I hope this helps!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Hannah
Thanks. When clicking on the icon it does not display Sync and Backups. It simply displays the sync history
Hey @Grahamdragon, can you try these steps?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Yes, that takes me to 'Ask to back up external drives' with a slide toggle, which is toggled to the right. I am assuming that if I slide it to the left, this will be switched off.
Perfect, that's basically what you need to do, to stop the external drive from being backed up to your Dropbox and taking up your space.
If you disable that, your space will be freed up.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Sorry to be pain Hannah! I have turned that off, but I am still told that dropbox is full!
Hi @Grahamdragon, would you mind sending me a screenshot of both your Backup page online at the moment, and your plan page?
Feel free to attach them back to me in your next response, thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Megan - cant see how to attach screen shots to this reply - sorry
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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