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My account keeps saying it's full - but it isn't

My account keeps saying it's full - but it isn't

frot
New member | Level 2

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned out all deleted items, but it makes no difference. I have been unable to contact any sort of support through the website, so am hoping someone might know how to fix this. Thanks.

364 Replies 364

maher1982
Super User

If I got your question, Would you mind checking the Backups page and letting us know what it reports ?

It would also be helpful if you could verify your Personal Dropbox space on this page . If possible.

Grahamdragon
Explorer | Level 4

Thank you. The Back up page indicates External Drive 6.08GB and PC 306.76MB.

The personal dropbox space indicates Regular files  1.3GB,  Backup 6.1GB

Hannah
Dropbox Staff

Hey @Grahamdragon, from what you're reporting, it seems like you have enabled the external backup feature on your Dropbox application and an external drive of yours is taking up your space and bringing your account over its quota.

 

You can disable that by following these steps.

 

I hope this helps!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Grahamdragon
Explorer | Level 4

Hi Hannah

Thanks. When clicking on the icon it does not display Sync and Backups. It simply displays the sync history

Hannah
Dropbox Staff

Hey @Grahamdragon, can you try these steps?

 

  1. Click on the Dropbox icon in your system tray/menu bar
  2. Click on your initials/profile pic/gear icon
  3. Click on Preferences
  4. Click on the "Backups" tab

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Grahamdragon
Explorer | Level 4

Yes, that takes me to 'Ask to back up external drives' with a slide toggle, which is toggled to the right. I am assuming that if I slide it to the left, this will be switched off.

Hannah
Dropbox Staff

Perfect, that's basically what you need to do, to stop the external drive from being backed up to your Dropbox and taking up your space.

 

If you disable that, your space will be freed up.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Grahamdragon
Explorer | Level 4

Sorry to be pain Hannah! I have turned that off, but I am still told that dropbox is full!

Megan
Dropbox Staff

Hi @Grahamdragon, would you mind sending me a screenshot of both your Backup page online at the moment, and your plan page

 

Feel free to attach them back to me in your next response, thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Grahamdragon
Explorer | Level 4

Megan - cant see how to attach screen shots to this reply - sorry

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