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My dropbox is full but i deleted nearly everything online--help!!

My dropbox is full but i deleted nearly everything online--help!!

weezer230
New member | Level 2

I used to have a 1TB dropbox plan and was using about 300GB of it. I recently decided that i didn't need to use the paid dropbox service because my work had given us a different storage solution. I have since deleted all but 600mb on my dropbox online but i still can't login because the app keeps telling me i am over the limit. I am not sure how to simply remove every folder from the account so i can use the free 1GB of space. I would prefer not to create a new email login although i know that's a possible solution. How do i fix this??? 

 

Also as an aside, can we agree that not having a free email tech support for all users for a company as large as dropbox is ludicrous?

1 Reply 1

Walter
Dropbox Staff

Hey @weezer230, sorry to hear about this.

 

Can you please let us know what exactly is reported in your plan tab in regards to your quota?

 

Also, do you see any folders or files taking up space in your homepage or the backups page?

 

Let me know what you find!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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