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My files don't even get out of 1 GB. But in my account shows that the use of 50GB file is being used

My files don't even get out of 1 GB. But in my account shows that the use of 50GB file is being used

davron_madiyarov
New member | Level 2
Go to solution

Hello there. There is a problem of space in my account. My files don't even get out of 1 GB. But in my account shows that the use of 50GB file is being used. Please clarify.

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @davron_madiyarov, thanks for reaching out to the Dropbox Community.

 

Have you checked your backups page, to see if you have any backup files taking up your space?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Hannah
Dropbox Staff
Go to solution

Hey @davron_madiyarov, thanks for reaching out to the Dropbox Community.

 

Have you checked your backups page, to see if you have any backup files taking up your space?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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davron_madiyarov
New member | Level 2
Go to solution

I looked at Backups as well. I completely cleaned them. But it still shows that there is 49.3GB file.

Hannah
Dropbox Staff
Go to solution

No worries, Davron, can we send you an email, so we can look into this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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davron_madiyarov
New member | Level 2
Go to solution

Yes. Please help me by mail.

Nancy
Dropbox Staff
Go to solution

Hi @davron_madiyarov!

 

I just logged a ticket for you. Please reply back to it when possible, and we’ll check this together.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    davron_madiyarov New member | Level 2
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