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My free account has nothing downloaded. It shows use 1.4 gb, but I see no files.

My free account has nothing downloaded. It shows use 1.4 gb, but I see no files.

Inkyj
Explorer | Level 3

My account has been open since 2014.  It shows 6 GB of files "Not enough space to access the folder".  We were paying for our account back then. Back in 2016 or so, we "lost" all our files.  After many contacts with DropBox, we could never get an answer as to where our files went, so just gave up.  Now, I see this 6GB of "shared" files that can't be uploaded because there isn't enough space.  How can I see what these files are?  Perhaps our lost 2014 files?  How can I get access???

Thanks.

5 Replies 5

Hannah
Dropbox Staff

Hey @Inkyj, thanks for joining us on the Dropbox Community!

 

You should be able to see all the files saved in your account, in your 'all files' page.

 

If you don't see any files there, please make sure that you've signed into the correct Dropbox account.

 

The email address used on the account you're currently signed into, could be different to the one used to access the (shared) folder you mentioned.

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Inkyj
Explorer | Level 3

All files has nothing in it.  Shared has a File with size in red 6 GB, shared on 4/12/14.  Under the red 6 GB it says in small black "Not enough space to access folder".  There is absolutely nothing anywhere else except "Recents" which has one document we created in 2014.

Jay
Dropbox Staff

Hi @Inkyj, if you have a Dropbox Basic plan, which has 2 GB of quota, and you're trying to add a shared folder which has more than your quota, then it wouldn't be possible to do so. 

 

Could you confirm your current quota from this page on your account? A screenshot of this would be great!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Inkyj
Explorer | Level 3

Yes, 2 BG, basic.  I am clear on all that.  I need to know how to see wht is in the shared folder and where it came from or if it is all our "lost" files from 2014.  Do I upgrade on a trial basis?

Jay
Dropbox Staff

If you wish, you could do so. If you know who created the shared folder, you could ask the owner to share a link to the folder instead, so you can access it from the site to see what files are in there.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    Inkyj Explorer | Level 3
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    Hannah Dropbox Staff
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