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My storage space got deleted.

My storage space got deleted.

tommork
Explorer | Level 4
Go to solution

Hi
A few weeks ago I had 10 GB of space on Dropbox. Due to lack of space I upgraded to 2TB but after the trial I regretted and wanted to go back to the 10GB.
I don't have that anymore, now I only have 2 GB.
Why am I getting downgraded just because I tried the 2TB.
This is not good service.

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@tommork wrote:

Why does Dropbox write that I have used 57.4 GB of 9.25 GB of storage space.


You likely have the backup feature enabled. Check your Backups page.

View solution in original post

7 Replies 7

Megan
Dropbox Staff
Go to solution

Hey @tommork, welcome to our Community! 

 

Dropbox wouldn't delete your free storage, or even referral space even if you downgraded. 

 

How did you earn that space? Is it possible that this was promotional space or free quota earned from a discount that ended? What does your plan page report? 

 

Let me know more, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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tommork
Explorer | Level 4
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It has been many years since I earned the space on Dropbox, some I got because I referred others to Dropbox and a large part of the space because I got a good offer from Dropbox.
I can't remember how much space I had before I downgraded, but it was more than 10GB. I can't remember if it was 50MB.

Rich
Super User II
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@tommork wrote:

I can't remember how much space I had before I downgraded, but it was more than 10GB. I can't remember if it was 50MB.


You Referrals page will show you the bonus space you've earned, how it was earned and when it expires.

tommork
Explorer | Level 4
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Fine, 2GB +7.25 earned = 9.25GB that's what I have.
Why does Dropbox write that I have used 57.4 GB of 9.25 GB of storage space. Dropbox writes: "Free up space or upgrade now"
I have deleted almost everything that I had before I upgraded.
I can only see that I'm using 1.2GB of storage

tommork
Explorer | Level 4
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tommork_0-1663075386509.jpg  JI forgot to send this picture

 

Rich
Super User II
Go to solution

@tommork wrote:

Why does Dropbox write that I have used 57.4 GB of 9.25 GB of storage space.


You likely have the backup feature enabled. Check your Backups page.

tommork
Explorer | Level 4
Go to solution

Thanks for the help😀

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