Need help after deleting my dropbox backup

[hannahjayne]

Hello! I successfully turned off and deleted my Dropbox backup. It is no longer listed on my backups page. However, my storage space is still showing a yuuuge number. As if the backup is still taking up the space. I deleted it today. Should I expect a delay in the space being reallocated to my account? Is there another I way to recover the space?

[Jay]

Hi @hannahjayne, thanks for bringing this to our attention.

Does the backup appear on the site directly, and is it possible to delete it again from there?

Keep me updated with any progress!

[hannahjayne]

Hi @Jay ! Thanks for the tip. That backup page is empty. It says: All your backups one easy place.

Still my usage is: 44.51GB out of 11.38 GB space

It’s weird, eh?

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[hannahjayne]

@Jay . With much appreciation, go ahead!!

[Megan]

Hey @hannahjayne, I just sent you an email, in order for us to have a closer look into this.

Respond back to me as soon as possible, and we'll take it from there.

Thanks!

[hannahjayne]

It does not show up. I cannot remove it. It is stuck in my account and taking up 46.26 Gb. I know this because there are 0 bytes of anything else in my Dropbox. Any ideas?

[elsar]

Hi Megan,

I think I might be facing the same issue (I made another post thinking my issue was unique compared to other posts about storage). Could you let me know if you find a solution to this problem as well? Thanks!

[Megan]

Hi @hannahjayne, I can see that you have an active ticket with our Support team about this. Did you have the chance to respond back to them, in order to investigate further? 

Also, happy Monday @elsar!

I just sent you an email. Reply back to me, and we'll take it from there. Thanks a bunch!

[hannahjayne]

I figured out a homegrown solution after support let me know Engineering is working on the issue, and would get back to me. Here is the way I deleted a phantom backup:

I figured it out!!!

Had to navigate to:

Dropbox.com/backups/PC (The old backup that was no longer listed in my backups list, but it was the first backup I did, and hence was simply named “PC”)

All my phantom files were there to be deleted

Good luck @eslar and @Megan