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Need more storage space - Chat Unavailable

Need more storage space - Chat Unavailable

Pervez
Explorer | Level 3
Go to solution

Our Dropbox is out of storage and have the ability to request more space. Under the admin > help section, both Chat and English Phone are currently unavailable.

We pay for 24/7 Chat Support through our Business Advanced plan, and to not be able to get any response less than 24 hours via email is kind of ridiculous.

Pervez_0-1668221038853.png

 

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

24/7 chat support is only Monday through Friday I'm believe https://help.dropbox.com/account-settings/premium-support

 

Can you try calling support instead?


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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2 Replies 2

Mark
Super User II
Go to solution

24/7 chat support is only Monday through Friday I'm believe https://help.dropbox.com/account-settings/premium-support

 

Can you try calling support instead?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Pervez
Explorer | Level 3
Go to solution

@Mark Neither are available apparently on Sat and Sunday

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Top contributors to this post

  • User avatar
    Pervez Explorer | Level 3
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?