Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
I'm new to Dropbox and don't have any files in my account. However, I'm trying to access a shared file and dropbox won't let me gain access to it until I buy more space. Any suggestions why I have to buy space when all I doing is looking at a shared file? Thanks!
@Wayne Olson wrote:
Any suggestions why I have to buy space when all I doing is looking at a shared file? Thanks!
When you accept a shared folder you receive a COPY of the folder which remains in sync with the original. The files exist in your account taking up space, so you need enough space in your account to hold the folder.
If all you need to do is view the files within the folder, ask the owner to send you a shared link to the folder instead.
@Wayne Olson wrote:
Any suggestions why I have to buy space when all I doing is looking at a shared file? Thanks!
When you accept a shared folder you receive a COPY of the folder which remains in sync with the original. The files exist in your account taking up space, so you need enough space in your account to hold the folder.
If all you need to do is view the files within the folder, ask the owner to send you a shared link to the folder instead.
Thank you very much! Appreciate your help!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!