No more space on my Dropbox, but Dropbox backup is empty

[Mord0r85]

Hello,

Dropbox has backed up some folders on my pc, saturating my dropbox space.
I deleted these files on Dropbox backup, turned off the backup of folders through the desktop app but Dropbox keeps backing up from these folders and warns me that there is no more space.
Tips?
Thanks in advance

[Mord0r85]

Hello Hannah,

of course yes.

[Hannah]

Perfect, I just sent you an email, so we can continue there.

Thanks!

[Mord0r85]

Hello,

I've already the same problem:

space available: 3,8GB

space really used: 2,4 GB

space used for dropbox: 27,99 GB

😞

[Megan]

Hi @Mord0r85, I can see that my colleague, Hannah, had reached out to you via email in order for you to investigate there.

Did you have a chance to check the email she sent you?

[Mord0r85]

Hi @Megan , yes, the problem seemed to be solved, but after the trial period of 2TB of usable space the malfunction returned

[Walter]

Hey @Mord0r85, sorry to jump in, but can you spot any files or folders taking up space in your account's homepage or your backups page at all?

[Mord0r85]

Hi @Walter 
there are several name of files coming from an automatic backup by Dropbox then removed, but when i click on one of these to open it, Dropbox says that is impossible to open the file, try again later.
In the screenshot you can see these several files impossible to open because are deleted.
There is no more backup.

[Walter]

Thanks for the screenshot @Mord0r85 

You haven't responded to my previous question though.  Do you see those files on our website in the places I mentioned as well?

[Mord0r85]

Hi @Walter 

if I browse on Dropbox website I see only files that was there before this malfunction, or the same files updated. There aren't files or folders taking up space in my account's homepage or my backups page 

[Megan · Accepted solution]

Hi @Mord0r85, can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?