cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

'Online-only files on Mac' setting enabled - still hard drive is full

'Online-only files on Mac' setting enabled - still hard drive is full

EcoEnergy4Steve
Explorer | Level 3

The settings are: Online-only files on Mac.

I still don't have space on my hard drive. 

There is a clouded title named OTHER, that is not accessible on my Manage Files (delete) in the storage manager window, it shows 320.66 GB used. I don't know what it is or how to reach it. Could this be iCloud?

3 Replies 3

Hannah
Dropbox Staff

Hey @EcoEnergy4Steve, thanks for bringing this to our attention.

 

Can you let us know what the sync status and version of the Dropbox app on your computer is?

 

You can hover over the Dropbox icon for this info.

 

Also, do the files in your Dropbox folder all have gray cloud icons on them?

 

If you right-click them and choose 'get info' what do you see regarding their space? A screenshot of that would help us have a visual too.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

EcoEnergy4Steve
Explorer | Level 3

Thank you Hannah,

Large Files is empty. see below a screen capture of the problem. 

dropbox version V112.5

the OTHER takes up 321 GB of space, OTHER is not accessible from any screen. 

EcoEnergy4Steve_0-1705975799203.png

 

Hannah
Dropbox Staff

Hey Steve, is your Documents folder currently backed up to Dropbox?

 

I don't see the Dropbox folder in your screenshot; can you check the files in it, to see if they are indeed set to 'online-only'?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    EcoEnergy4Steve Explorer | Level 3
What do Dropbox user levels mean?