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Over my storage limit

Over my storage limit

Cariad
Explorer | Level 3

My account is over the limit for free space. I just got a new Mac and must have clicked the wrong option because it started to download lots of pictures. I am unable to delete those photos because they only appear on the pulldown for recent files using the icon in the Mac menu bar and not in my regular files. If I click on one of the picture files, it tells me that it is unavailable. How do I get rid of these files that are clogging everything up? They were added two days ago.

3 Replies 3

Rich
Super User II

@Cariad wrote:

My account is over the limit for free space. I just got a new Mac and must have clicked the wrong option ...


Check your Backups page.

Cariad
Explorer | Level 3

Sadly, there is nothing there to delete either.

Megan
Dropbox Staff

Hi @Cariad, I'd be more than happy to help! 

 

What is the app's syncing status as we speak? Also, can you send me a few screenshots of the pull-down menu, and the error you get when you try to preview the files, in order for me to have a visual?

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    Cariad Explorer | Level 3
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    Rich Super User II
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