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1. In iOS app, selected Upgrade Account and selected “$9.99 a month.”
2. App charged me $99.99.
3. Dropbox account stayed at Basic.
Since Friday, been trying to find out what I can do to get my account set to Plus. But Dropbox claims it’s Apple’s issue and Apple’s troubleshooting says that I have to contact Dropbox. I have tickets open with both Apple and Dropbox, but neither have been answered.
In the meantime, I have run out of space for a client project.
Any tips for how I can get the upgrade I paid for?
Hey @Vanessa S.4,
Thanks for letting us know about this. I would like to take a look into this.
Can you please respond here with the ticket ID so we can check on your case?
Thanks in advance Vanessa.
Thank you, Maple. I actually have tried that several times over the past week and I always get the iOS message "Purchases Restored," but my account continues to show "Dropbox Basic" with 2.2 GB of memory.
Just to confirm too, I have logged on to my Dropbox account through a web browser on my Windows laptop and it still shows I have a Basic Account too. I only have one account.
Just to be sure, I also just logged out of the Dropbox iOS app, logged back in, and clicked "Restore Purchases" again. Same result. I also tried to "Upgrade" account and again received the pop-up message that I am already subscribed to the upgrade.
Hey @Vanessa S.4,
Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
[This thread is now closed. If you experience further issues, feel free to get back in touch on the Dropbox Community, we'd be glad to follow-up. ]
For more info on available support options for your Dropbox plan, see this article.
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