cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in learning how media industry leaders use Dropbox Replay? Register for our webinar here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Payed upgrade yearly ,but it is not upgraded

Payed upgrade yearly ,but it is not upgraded

Kurst
Helpful | Level 5
I payed for an upgrade on yearly base. It shows in my account,keep getting messages that I reached my limit . Wich is not true but cannot add anything anymore. So my account is not upgraded
1 Accepted Solution

Accepted Solutions

Kurst
Helpful | Level 5
Problem just solved by a friend

View solution in original post

3 Replies 3

Rich
Super User II

@Kurst wrote:
I payed for an upgrade on yearly base. It shows in my account,keep getting messages that I reached my limit .

What plan does it say you're on when you check your Plan page? If it says Basic, you're currently logged in to a free account and you're likely paying for a different account. Use the credit card charge lookup tool to identify the account you're being charged for.

Kurst
Helpful | Level 5
Thanks. It says plus

Kurst
Helpful | Level 5
Problem just solved by a friend
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Kurst Helpful | Level 5
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?