cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problems with storage and syncing (incorrect folder size reported by Dropbox)

Problems with storage and syncing (incorrect folder size reported by Dropbox)

DOS21
New member | Level 2
Go to solution

Hello, I have a limit of 18,3 GB on my free Dropbox account. After ending my free trial Dropbox Plus period and going back to Dropbox Basic, the app says that I'm currently using 101,7 GB even though there's only 16,2 GB of data in my Dropbox folder. My files stopped syncing because of that. Any suggestions what may have gone wrong and how to solve it? Thanks. 

1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

@DOS21 wrote:

After ending my free trial Dropbox Plus period and going back to Dropbox Basic, the app says that I'm currently using 101,7 GB even though there's only 16,2 GB of data in my Dropbox folder.


Check your Backups page.

View solution in original post

1 Reply 1

Rich
Super User II
Go to solution

@DOS21 wrote:

After ending my free trial Dropbox Plus period and going back to Dropbox Basic, the app says that I'm currently using 101,7 GB even though there's only 16,2 GB of data in my Dropbox folder.


Check your Backups page.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
What do Dropbox user levels mean?