Re: Quicken Coupon for 100GB Didn't Add the Storage

chriscam85

Quicken has given me a coupon for 100GB of free Dropbox space. In the notice, they directed me to navigate to https://www.dropbox.com/coupon and to enter the code they've provided.

I believe these were the steps I took:

I navigated to that URL, entered the code and clicked Submit. I landed on the "login" page and selected the Google login method. I successfully logged in, but see that my storage is still ~7GB, and the 100GB did not apply. When I go to redeem the coupon again (by doing the same steps but now already being logged in), I get an error stating, "The code you entered has already been used."

Apparently this is the only way I can get in contact with Dropbox support. Please reach out to me. Thank you.

Mark

You should be able to just go to www.dropbox.com/support and see it.

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tpar72

that link opens a intro page for support - nothing to do with my ticket nor anywhere yet to find it

Hannah

Hey @tpar72, can you check your email account directly? You should be able to see Colin's email there, right above the automated response from our system.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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lnzjoy

I am having the exact same issue as everyone else on this thread. Please assist.

Walter

Hi there @lnzjoy - sorry to hear you're having issues with this.

Since we''ll need some additional information about the problem you're facing, would it be OK if we reached out via email to have a further look internally?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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lnzjoy

not a problem.

Megan

Hi @lnzjoy, I just sent you an email, I'll see you there!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Mach1pony

same issue. I'm over my storage, applied quicken coupon code for 100gb, nothing happened. I've logged out, logged back in. Just didn't work. If I try again it says code has already been used. Please help, I need the space.

Walter

Hey @Mach1pony - sorry to hear about this.

May we reach out via email to have a further look internally?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Mach1pony

Please.

I simply applied the coupon code from Simplifi and it didn't work. At the time I was over my limit so maybe the prevented it from working.

I see that it happens a lot.