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Quicken Coupon for 100GB Didn't Add the Storage

Quicken Coupon for 100GB Didn't Add the Storage

chriscam85
Explorer | Level 4

Quicken has given me a coupon for 100GB of free Dropbox space. In the notice, they directed me to navigate to https://www.dropbox.com/coupon and to enter the code they've provided.

I believe these were the steps I took:

I navigated to that URL, entered the code and clicked Submit. I landed on the "login" page and selected the Google login method. I successfully logged in, but see that my storage is still ~7GB, and the 100GB did not apply. When I go to redeem the coupon again (by doing the same steps but now already being logged in), I get an error stating, "The code you entered has already been used."

Apparently this is the only way I can get in contact with Dropbox support. Please reach out to me. Thank you.

12 Replies 12

Megan
Dropbox Staff

Hey @chriscam85, let's jump right into this! 

 

I'd love to be able to investigate further on this. Would you mind if I reach out to you via email, in order for us to have a closer look?

 

Let me know, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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chriscam85
Explorer | Level 4

@Megan - Yes. Please email me.

Megan
Dropbox Staff

Hey @chriscam85, I just sent you an email.

 

Reply back to me, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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km2024
New member | Level 2

Hi @Megan, I have the same issue. Could you help me as well?

 

Thanks.

Jay
Dropbox Staff

Hi @km2024, I've sent you an email, please could you reply to it as soon as you get a chance!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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tpar72
Explorer | Level 3

Screenshot 2024-02-06 at 7.51.23 PM.jpgScreenshot 2024-02-06 at 8.00.30 PM.png

@Megan I have the same issue with the quicken 100gb offer

Nancy
Dropbox Staff

Hi @tpar72! Please check your email address and reply back to my email, when you get the chance.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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tpar72
Explorer | Level 3

Nancy,

 

I responded to the email. Thx - Tom

tpar72
Explorer | Level 3

Nancy,

 

I received an email with this message....

Ticket #23287862: Dropbox Community Support - Follow Up

Hi, This is an automated response to your Dropbox support request.  There’s an update on your support ticket from Colin, the agent working with you on your support request.  You can view it by logging in to your customer portal at https://dropbox.com/support.

 

I can't view the response at the provided link.  Please help. Thanks - Tom

 

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