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Receiving Low Storage message even though I'm part of a Team with a Business Account

Receiving Low Storage message even though I'm part of a Team with a Business Account

PetrellaMDatCalculusOfTalent
Explorer | Level 3

Hello; 

 

I'm part of a Team which uses a Business Account (3T of Storage); but am receiving a message indicating that I'm approaching my Storage Limit. 

 

I can't find any clarifying documentation to justify this message. Can someone help me understand the disparity? 

 

Let me know what additional info I can provide to narrow my question down. 

 

Thanks in advance!! MD Petrella 

4 Replies 4

Mark
Super User II

Hi @PetrellaMDatCalculusOfTalent 

 

If you are receiving that message my guess is you are not actually a part of the Team and are instead just using shared folders. You can easily see that by going to www.dropbox.com/account/plan. If you are on Basic then you are a free user and so not in a team. 

 

Shared folders use up the quota of everybody in them. The only exception to that is if you are using a paid for business licence - i.e. somebody is paying for your account rather than just using shares to a free account. 


 


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PetrellaMDatCalculusOfTalent
Explorer | Level 3

Thank you for your Reply … I still am unclear … We, on the Team, read the description of the Owner's Business Account as: Reach out to Team members, and everyone to whom you've given Access will Share all of the Storage space in the Business Account. Your response seems to indicate otherwise. 

 

What are the distinctions re: "Team" / "Shared" / etc.  ..?

 

Are there initial requirements to be able to be Added to a "Team"? 

 

Please provide more info. Thanks in advance. MDP

Rich
Super User II

@PetrellaMDatCalculusOfTalent wrote:

Are there initial requirements to be able to be Added to a "Team"?


The team admin needs to invite you to join the team. Note that this isn't the same as joining a shared folder. When you join a team, the account you join with is merged into the team account, making the team admin the owner of your account. At that point you're able to take advantage of the storage quota available to the team.

 

If you're only invited to join a shared folder, you're still limited to the amount of space available in your own account, and will need enough space in your account to hold the entire shared folder.

PetrellaMDatCalculusOfTalent
Explorer | Level 3

Thank you very much Rich! I'm closer to understanding! 

 

So, upon closer examination, I see that the Company / Team Leader has a DropBox Plus Account (which I believe has been deprecated and is no longer a choice), and the Leader is merely Sharing Folders. 

 

I have Removed myself from Share Access to Project Folders that we are no longer actively engaged in; so I have "bought" back pretty much all of my available storage space. 

 

I think that I should better acquaint myself with the intricacies of DropBox so that I don't bother people with questions like this in the future. 

 

Thank you again! MDP

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    PetrellaMDatCalculusOfTalent Explorer | Level 3
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