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Redeem storage from discontinued email address

Redeem storage from discontinued email address

waireka
New member | Level 2

Kia ora, i would like to redeem my storage from a discontinued email address. Are you able to add my old storage limit to my new email address (obviously i can't as i am not able to open with the old email address)? cheers.

1 Reply 1

Hannah
Dropbox Staff

Hey @waireka, thanks for reaching out to the Dropbox Community.

 

Do you have an account that's on a paid subscription and that's why you have additional space?

 

Or was the space earned from referrals, promotions, etc.?

 

If the second, I'm afraid that the space cannot be transferred to a different account.

 

Have you check the info here, to see if you can access your old account?

 

Let me know if you have any questions.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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