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Referral Bonus Not Eligible

Referral Bonus Not Eligible

LJLJ
Explorer | Level 3

I have referred my friend via my link, Dropbox was installed in a brand new PC out of the box yet the referred account and my account, the status states it as "ineligible".

How can this be rectified?

15 Replies 15

Walter
Dropbox Staff

Hi @LJLJ, sorry to hear you're having issues with this.

 

May I ask if your friend already had a Dropbox account before you sent them your referral? 

 

Otherwise, could it be that the device was a re-furbished one? 

 

Let us know more and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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LJLJ
Explorer | Level 3

Never had Dropbox and the PC is brand new, not refurbished.

LJLJ
Explorer | Level 3

Never had Dropbox and the PC is brand new, not refurbished.

Walter
Dropbox Staff

In that case, may we reach out via email to have a further look into this @LJLJ?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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LJLJ
Explorer | Level 3

yes please

Hannah
Dropbox Staff

Hey @LJLJ, I just sent you an email, so we can look into this there.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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LJLJ
Explorer | Level 3

t's been 12 hours and no reply via email.   ????

LJLJ
Explorer | Level 3

???????

Walter
Dropbox Staff

Thanks for the nudge on this @LJLJ 

 

Please note that @Hannah is out of the office at the moment, so she'll be getting back to you through your ticket on Monday. 

 

Let us know if you have anything else to add. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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