cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Referral Issue

Referral Issue

stdjmax
Explorer | Level 3
Go to solution

I have referred my 1 friend which he accepted on her pc and download and install the application.

On my screen it shows that only invitation was send. Not that she accepted the invitation. So no bonus.

What can I do? Is the official helpline support for this?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @stdjmax, thanks for bringing this to our attention.

 

According to the referrals page, what is the current status of their referral?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

13 Replies 13

Jay
Dropbox Staff
Go to solution

Hi @stdjmax, thanks for bringing this to our attention.

 

According to the referrals page, what is the current status of their referral?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

stdjmax
Explorer | Level 3
Go to solution

Hi This is what I get in the referral page.

W

 

Referral
kat***********a@gmail.com

2023-03-26

Invitation sent

Jay
Dropbox Staff
Go to solution

Thanks, this would mean that the user hasn't accepted the referral email, and then signed into the account in the Dropbox desktop application.

 

Are you certain that they used that email when creating the Dropbox account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

stdjmax
Explorer | Level 3
Go to solution

Yes I am was sure because I was there when she did this. Maybe it is a cookie problem.

I do not know what else to do. I guess this refferal is waste.

Mark
Super User II
Go to solution

Based upon the error she hasnt accepted. Note she'd have to accept the invite with EXACTLY that address. So, if she used (or didnt and you had) some punctuation in the email or googlemail instead of gmail it wouldnt work.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

cevenhuis
Explorer | Level 4
Go to solution

I had the same problem but no way to get help. Can someone from support help me too?

Hannah
Dropbox Staff
Go to solution

Hey @cevenhuis, sorry to see you're having trouble.

 

Can you please check and let us know the status of the referral in your account settings?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

cevenhuis
Explorer | Level 4
Go to solution

Here is a screenshot of the 2 referrals. I know they have downloaded and have accounts setup. Neither me or them show got  we got the additional space.

 

cevenhuis_0-1683833292558.png

 

Hannah
Dropbox Staff
Go to solution

Thanks for the screenshot, @cevenhuis!

 

Just to confirm, they've downloaded the desktop app, correct? Not the mobile app?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
  • User avatar
    cevenhuis Explorer | Level 4
  • User avatar
    Rich Super User II
  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?