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Referrals ineligible

Referrals ineligible

Queen22
Explorer | Level 4

Hello,

 

I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.

1 Accepted Solution

Accepted Solutions

Re: Referrals ineligible

Megan
Dropboxer

Hi @Queen22, let's see what I can do to help! 

 

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

 

Cheers! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

10 Replies 10

Re: Referrals ineligible

Rich
Super User II

@Queen22 wrote:

I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible.


Did they each download and install the Dropbox application on a unique computer? If not, the referral will be marked as ineligible. Note that mobile devices do not count towards referrals.

Re: Referrals ineligible

maher1982
Experienced Collaborator | Level 11

This may mean that the recipient already has an account with Dropbox, or that the recipient is attempting to register with the same computer as you. also if they download the dropbox on their phone , this is not counting

Re: Referrals ineligible

Queen22
Explorer | Level 4

Hi there,

 

Two of them downloaded on the same PC (but different accounts).

 

Thanks,

Re: Referrals ineligible

Queen22
Explorer | Level 4

Hello,

 

None of them already have DB but2 of them downloaded on the same PC (but different user accounts).

 

Thanks,

Re: Referrals ineligible

Megan
Dropboxer

Hi @Queen22, let's see what I can do to help! 

 

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

 

Cheers! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Referrals ineligible

Rich
Super User II

@Queen22 wrote:

Two of them downloaded on the same PC (but different accounts).


Only the first person to use that PC would result in an eligible referral. Each person needs to install Dropbox on a unique computer.

Re: Referrals ineligible

explores
Explorer | Level 4

Hi, I also have a similar problem, as I got a refurbished machine and also did not receive the bonus referral storage. can someone please get in touch with me? thanks!

Re: Referrals ineligible

Megan
Dropboxer

Hey @explores, would it be okay for me to reach out to you via email, in order for us to have a closer look into this?

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Re: Referrals ineligible

explores
Explorer | Level 4

Thank you and of course! 

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    Megan Dropboxer
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    explores Explorer | Level 4
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    Rich Super User II
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