cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Referrals ineligible

Referrals ineligible

Queen22
Helpful | Level 5
Go to solution

Hello,

 

I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @Queen22, let's see what I can do to help! 

 

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

 

Cheers! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

27 Replies 27

Rich
Super User II
Go to solution

@Queen22 wrote:

I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible.


Did they each download and install the Dropbox application on a unique computer? If not, the referral will be marked as ineligible. Note that mobile devices do not count towards referrals.

maher1982
Super User
Go to solution

This may mean that the recipient already has an account with Dropbox, or that the recipient is attempting to register with the same computer as you. also if they download the dropbox on their phone , this is not counting

Queen22
Helpful | Level 5
Go to solution

Hi there,

 

Two of them downloaded on the same PC (but different accounts).

 

Thanks,

Queen22
Helpful | Level 5
Go to solution

Hello,

 

None of them already have DB but2 of them downloaded on the same PC (but different user accounts).

 

Thanks,

Megan
Dropbox Staff
Go to solution

Hi @Queen22, let's see what I can do to help! 

 

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

 

Cheers! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Rich
Super User II
Go to solution

@Queen22 wrote:

Two of them downloaded on the same PC (but different accounts).


Only the first person to use that PC would result in an eligible referral. Each person needs to install Dropbox on a unique computer.

explores
Explorer | Level 4
Go to solution

Hi, I also have a similar problem, as I got a refurbished machine and also did not receive the bonus referral storage. can someone please get in touch with me? thanks!

Megan
Dropbox Staff
Go to solution

Hey @explores, would it be okay for me to reach out to you via email, in order for us to have a closer look into this?

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

explores
Explorer | Level 4
Go to solution

Thank you and of course! 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    Dorian_C Explorer | Level 3
  • User avatar
    Colin_posts_here Explorer | Level 4
What do Dropbox user levels mean?