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STORAGE SPACE PURCHASED NOT ACCESSABLE

STORAGE SPACE PURCHASED NOT ACCESSABLE

dougkepple
Explorer | Level 3

I bought storage space to save hard drive space..  I cannot access it.  When trying to bring files into dropbox I get an "out-of-storage-space" error message.  I have only used 23% of dropbox storage.  There seems to be a way to store files online only.  All of the information I have been researching is outdated.  Can somebody please help with the current process for saving online only so I can access the storage space I AM PAYING FOR AND am NOT ABLE TO ACCESS!!???

Thank you

1 Reply 1

Walter
Dropbox Staff

Hey @dougkepple, sorry to hear about this.

 

May I ask, what is your account's plan tab showing at the moment?

 

Are you maybe referring to your computer's hard drive space and not your Dropbox quota?

 

Let me know what you find and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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