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Shared Dropbox tells me my capacity is full.

Shared Dropbox tells me my capacity is full.

pagesbypatti
Explorer | Level 3

A colleague shared her dropbox so that I could view some of the files she has.  I no longer need to access it.  I keep getting these messages that my dropbox is at capacity and isn't syncing and wanting me to purchase more capacity.  It's not my dropbox!  It's hers!!!!  How do I detach myself from her dropbox so I can stop getting these annoying messages several times a day????

1 Reply 1

Megan
Dropbox Staff

Hi @pagesbypatti, let's jump right into this! 

 

When you say that she shared her Dropbox I'm guessing you're referring to a shared folder, right? Or is she sharing her credentials with you?

 

If you're talking about a shared folder, that is expected because the files exist in your account.

 

When you have access to a shared folder, you're not accessing someone else's folder. You're accessing your own copy of the folder within your account, and you need to have enough space available to hold that folder.

 

I hope this helps!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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